1. Object

The present general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the establishment “La Parenthèse du Champion” on its Site and its mobile Services.

They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.

Any reservation therefore implies the client’s full and unreserved acceptance of these conditions.

All clients acknowledge that they have the capacity to contract, i.e. that they are of legal age and are not under guardianship or tutelage.

The names “La Parenthèse du Champion” and “site” refer throughout this text to the site named www.parenthesechampion.com and corresponding to the domain name that can be consulted at www.parenthesechampion.com.

2. Scope of application

These general terms and conditions of sale apply to all bookings made via the Internet, the Website or the Mobile Services and its partners.

3. Enforceability of the general conditions

In any case, the version of the general terms and conditions of sale enforceable against the client is the one in force at the time of the reservation.

4. Reservation

Reservations can be made with the owner-renter by telephone, e-mail or post.

The reservation becomes firm and definitive only after the establishment has received, within the time limit, the 30% deposit or the full amount due (in the case of non-refundable reservations) by bank transfer or cheque, and after receipt of a detailed confirmation of reservation.

Payment of the balance is to be made directly to the owner/landlord (exceptions made for reservations prepaid at the time of booking).

All bookings, regardless of their origin, are payable in euros only.

5. Payment

The payment is debited at the establishment at the beginning of the stay, except in the case of special conditions or rates where the payment is debited at the time of booking (online prepayment).

The hotel accepts the following credit cards: Visa, Mastercard, Maestro, American Express, Diners Club International, Discover, Union Pay, Google Pay, Apple Pay, Samsung Pay.

The customer is solely responsible for his or her choice of services and their suitability for his or her needs, so that the establishment cannot be held liable in this respect.

6. Right of withdrawal

The client is reminded, in accordance with article L. 121-21-8 12° of the French Consumer Code, that he/she does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code.

The Terms and Conditions of Sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.

7. Change of stay

Any change to the booking must be requested from the owner-renter by email or telephone. The request will only become effective when the owner-renter has confirmed his acceptance in writing.

In case of modification of the stay, the following conditions apply (except in case of force majeure):

• In the event of non-arrival on the planned date of arrival, the sums paid (deposit or full payment) will not be refunded.
• Any stay started is fully due.

8. Cancellation of stay

Any cancellation of a reservation must be requested by email or telephone from the owner-renter. The request will only become effective when the owner-renter has confirmed his acceptance in writing.

In the event of cancellation of a stay (except in the case of a non-refundable option), the following conditions apply (except in cases of force majeure):

• Full refund for cancellations made up to 30 days prior to arrival.
• If the reservation was made less than 30 days before arrival, a full refund will be given for cancellations made within 48 hours of the reservation and at least 14 days before the arrival date.
• Beyond that, a 50% refund applies up to 7 days prior to arrival. No refunds will be made after this period.
• Any stay started is fully due.
• In the event of cancellation by the owner, the latter will inform the tenant and reimburse the amount paid.

In the case of the non-refundable option: no refund will be made.

In the event of cancellation by the owner-renter, the latter will inform the client and return the amount paid.

9. Force majeure

Force majeure is any event external to the parties which is unforeseeable, insurmountable and external to the parties and which prevents either the client or the owner-lessor from fulfilling all or part of the obligations provided for in the contract.

Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals.

Each party may not be held liable towards the other party in the event of non-performance of its obligations resulting from an event of force majeure.

It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party shall bear the costs arising from it.

10. Price

Prices are quoted in Euros.

The prices indicated include only the services strictly mentioned in the reservation.

The number of persons mentioned in our rates and on the booking form corresponds to the maximum occupancy authorised, both by day and by night, taking into account the equipment available, our insurance conditions and for safety reasons.

To the price mentioned in the booking will be added the additional services provided by the establishment during the stay.

The prices applicable are those in force on the day of the reservation. The establishments are independent professionals and are free to change their prices at any time. Only the price indicated in the booking confirmation is contractual.

11. Complaints, disputes

Any complaint must be made to the establishment within 7 days of the date of stay.

If the mediation procedure or any alternative dispute resolution method is not used within 30 days, either party may refer the matter to the competent legal jurisdiction.

12. Responsibilities

We recommend that the client take out cancellation insurance.

The client must hold a private life liability insurance policy covering the risk of holidaying.

It is the responsibility of the owner-renter to take out all guarantees and insurance necessary for the reception of the public in his establishment and for the exercise of his activity.

The client must ensure the custody of his goods and equipment. The owner-lessor shall not be held responsible in the event of theft of the client’s personal belongings.

The client must inform the establishment of any damage caused by him. The client is responsible for all damage caused by his intermediary and undertakes, in the event of damage to the premises and equipment made available, to bear the costs of repairing the damage.

Also, any behaviour contrary to good morals and public order will lead the establishment to ask the client to leave the establishment without any compensation or refund.

The client undertakes not to invite any person whose behaviour is likely to be prejudicial to the establishment, the latter reserving the right to intervene if necessary. The client undertakes to ensure that participants and their guests respect all the rules and regulations of the establishment. The client shall ensure that the participants do not disturb the operation of the establishment or jeopardise the safety of the establishment or the persons in it.

Unless otherwise expressly agreed, the client shall :

• arrive between 4pm and 8pm on the day the booking starts,
• leave the accommodation before 4 p.m. on the day the reservation ends.

The establishment reserves the right to charge an indemnity in case of arrival or departure outside the indicated times.

The establishment “La Parenthèse du Champion” offers free WIFI access allowing clients to connect to the Internet. The client undertakes to ensure that the computer resources made available by the establishment are not used in any way for the purposes of reproduction, representation, provision or communication to the public of works or objects protected by copyright or by a related right, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in books I and II of the code of intellectual property when such authorisation is required. If the customer does not comply with the above obligations, he/she risks being accused of an infringement of copyright (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. The customer is also required to comply with the security policy of the establishment’s Internet access provider, including the rules for using the security measures implemented to prevent the illicit use of computer resources and to refrain from any act that undermines the effectiveness of these measures.

The photographs presented on the Site and the Mobile Services of the establishment or those of the partners are merely indicative. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.

The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the client, in particular the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the bearer’s bank.

13. Security deposit

At the latest when entering the premises, the Tenant shall give the Landlord a sum of 300 euros in cheque or cash to the order of the Landlord as a security deposit to cover any possible rental damage.

Rental damage includes all damage to the accommodation, as well as damage, loss or theft of the movable property in the accommodation, during the rental period.

In the absence of rental damage, the security deposit will be returned to the tenant within a maximum of 15 days after his departure.

In the event of rental damage, the security deposit will be paid within a maximum period of 2 months, after deduction of the expenses incurred to repair the damage suffered, with justification and invoices.

14. Mediation

The decree of 30 October 2015 on the mediation of consumer disputes, which transposes into French law Directive 2013/11/EU of 21 May 2013 on the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of 20 August 2015 on the out-of-court settlement of consumer disputes, specify the conditions of application of Article L152-1 of the Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their customers. According to the law, the outcome of the mediation must be reached within 90 days. We invite you to formulate your requests exclusively by e-mail which will bring a dating of your correspondence and to keep a personal archive.

Internal mediation

For all disputes that have not been resolved, we invite you to contact the Internal Mediation Service, which undertakes to provide you with a satisfactory response within 30 days.

In the event of dissatisfaction, you are advised to contact an external mediator of your choice.

External mediation

You will find all the official information about mediation on the government website: http://www.economie.gouv.fr/mediation-conso

We invite you to consult the Medicys website:

https://www.mieist.bercy.gouv.fr

If you are a member of the FEVAD or if you want to consult them or join: http://www.mediateurfevad.fr

The DGCCRF website : https://www.economie.gouv.fr/dgccrf

You can also consult the European Commission’s appeals:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show

We draw your attention to the existence of the European Authority, which is called upon to give binding decisions on disputes concerning cross-border processing activities, thus ensuring uniform application of EU rules and avoiding different responses to the same case in different jurisdictions:
https://edpb.europa.eu/edpb_fr

15. Applicable law

The present conditions of sale are subject to French and European law.